Assist the Retail Operations Manager in their daily tasks

Assist the Retail Operations Manager in coordinating all projects ( including refurbishment , relocations, popup store s )

Coordinate the execution of company processes

Define action plans to monitor shrinkage

Ensure the follow up of merchandise returns

Ensure the execution of weekly routine and weekly counts

Ensure the follow up of uniforms and packaging management

Monitor and ensure the weekly / monthly follow up of Operations KPI’s ( negatives , consignments )

Perform ad hoc analysis following HQ request (stock capacity , SKU counts , packaging usage)

Be the preferred contact for the stores in contacting Kering HQ

Ensure the teams are trained

Ensure the coordination between Balenciaga HQ and the stores

Monitor After Sales and Before Sales KPI’s ( Credit Note flow, damaged goods , Leadtime )

Manage After Sales and update stores and HQ accordingly

Proven experience in a similar role

Must be able to travel in Europe

Fast paced and well organised

Excellent attention to detail

Fluency in English, other languages will be considered a plus

Previous experience working for a luxury brand is preferable

SummaryCristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968.Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as “the master of us all” by Christian Dior and as " The Couturier of the Couturiers" by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful.Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director.The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.Job DescriptionYou will oversee the stock coordination for our UK and Germany stores, producing reports and coordinate all after -sales queries .At Balenciaga, we are interested in the result of individual efforts. We identify, nurture and develop all kinds of talents, offering multiple resources and learning opportunities to optimize our professional growth. Dedicated to deepen creativity and innovation, we encourage the learning of know-how while helping professional development.Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.Job TypeRegularStart Date2021-01-22ScheduleFull timeOrganizationBalenciaga UK Ltd