Peoples Jewellers ring repair leaves Abbotsford woman fuming
Dara-Lynn Gatin of Abbotsford was outraged over her experience with Peoples Jewellers and wants to share her story about what happened to a family heirloom that she had taken to a store in Abbotsford to be repaired.
“I trusted them enough to leave a $35,000 ring with them,” Gatin said.
Now she wishes she had never taken it there. The ring needed resizing and some work on the prongs but she says it was an ordeal to get the job done and when she finally got her ring back she says it broke while she was wearing it.
“And I was like, ‘You’ve got to be kidding me,'” she said.
On June 18, Peoples gave her an estimate of $967 and a completion date of three weeks for the job. However, after more than two months, the ring still hadn’t been returned and Gatin says she had to constantly call to find out what was going on. At one point she says Peoples couldn’t find it.
“It came to a point where I actually called the store and I said ‘I don’t care where my ring is, you need to get my ring back, and if it’s in pieces, bring it back, because I’m done with you,'” Gatin said.
She says it was only after she reached out to CTV Vancouver on social media that that she started getting action.
In an email to CTV News, Peoples wrote, “We have sincerely apologized for the delay. Our team has been in regular contact with the customer and we’re pleased that she will receive her ring today (August 29)."
When Gatin picked up her ring, Peoples waived the repair cost. However, four days later she says the band cracked while she was wearing the ring, and when she took it off, it broke into pieces.
Again, she says Peoples offered to fix it at no cost.
“‘Don’t worry we’ll pay for it and we’ll get it fixed,’ and I said, ‘Over my dead body. I am not bringing it back to you,'” Gatin said.
CTV asked Peoples for comment about the repair, the delays and what issues the company might be experiencing in its repair shop. The company declined to address those questions. After the ring broke we reached again for comment and received no response.
“I’m shocked to be quite honest with you. You’re really taking me aback. It’s not common in our industry," said Ashley Myerson, speaking on behalf of the Canadian Jewellers Association.
Myerson’s family has been in the jewelry business for generations, working in both manufacturing and repair, and she says the kind of work that was done to Gatin’s ring should have taken no more than a week to 10 days - barring unusual circumstances. CTV also surveyed three well known Vancouver jewellers who confirmed that.
As for the repair, an independent jeweller who examined Gatin’s broken ring told CTV News it was a crude job.
Myerson says mistakes can happen but when things go wrong a jeweller needs to address the issues.
“There’s always room for human error in any business but I do believe communication is key. You will keep your client happy as long as you communicate. I can’t really imagine how something like this got that far. If you’re a professional jeweller you’re doing it right the first time.”
Gatin says Peoples Jewellers has offered to pay to have the ring repaired wherever she chooses to take it.
CBSL prints record Rs 213.48 Bn in a single day
COLOMBO (News1st): The central bank has printed 213.48 billion rupees on Tuesday, central bank data show, the highest amount to be printed by the country so far this year.
The money had been printed a day after Sri Lanka settled a USD 1 billion bond payment.
But Ajith Nivard Cabraal, the state minister of Money & Capital Market and State Enterprise Reforms, had told the AlJazeera news outlet that the country’s economy is stable.
“Our rupee has been stable for the past three months, our interest rates have been the same for the past three months,” he said adding that the turnover at the stock exchange is also increasing almost daily.
“What more do you need to have as indicators of economic stability?” he queried.
RCMP investigating after $6,500 Vera Wang ring stolen from Red Deer jewelry store
Investigators are searching for a male suspect after a diamond ring worth about $6,500 was stolen from a Red Deer jewelry store last week.
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RCMP officers were called to the Peoples Jewellers in Parkland Mall at 4747 – 67 Street around 2:40 p.m. Friday, after a Vera Wang engagement ring was taken.
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Police say a man walked into the store and asked to take a closer look at two rings. He gave the rings back and left, only to return about five to 10 minutes later.
He once again asked to take a look at the same rings, then took off with one of them, RCMP added.
The suspect was seen heading south, running down a grass hill toward the Red Deer River.
The canine unit was called and established a track, which led to a trail where officers discovered discarded clothing matching what the suspect was wearing during the theft.
Photo by Courtesy RCMP / Calgary Herald
A witness also told police a man who matched the suspect description got into a waiting truck in the Riverside Industrial Area, south of the mall.
The suspect is described as a Caucasian man, about five-foot-eight, approximately 145 pounds, with a thin build, short, dirty blond hair and bright blue eyes. At the time, he was wearing an oversized, faded black suit with a burgundy coloured dress shirt, and a T-shirt underneath.
Photo by Courtesy RCMP / Calgary Herald
The vehicle is described as a battered-looking late model white Dodge Dakota driven by an older man with grey hair.
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